Policies

100% Guarantee

At Heavy Hitter Industries, customer satisfaction is our priority! Each of Heavy Hitter products has a 30 day money back guarantee. If you are not completely satisfied with our products within the first 30 days, you will be given a full refund of the excluding shipping changes. Heavy Hitter Industries, Inc. has been in business for more than 15 years, and has serving Internet customer's at heavyhitter.com for more than 6 years now. We appreciate your business. And remember your satisfaction is always 100% guaranteed.

Returns & Exchange Policies

How do I return a package?
OUR GUARANTEE: heavyhitter.com unconditionally guarantees all merchandise. If you are not completely satisfied with your purchase, you may return it to us for a prompt refund within 30 days.

If you need to return your merchandise for any reason please notify heavyhitter.com within 30 days of receipt.

How do I exchange an item?
Our return center cannot process exchanges. If you have found another item that you would prefer over one you have already received, we ask that you place a separate order for the new item and that you return the unwanted item. Please write the reason for your return on the back of your packing slip. Enclose the slip in the carton, wrap the package securely.

Return your package to:
Heavy Hitter Industries, Inc
PO Box 2344
Valley Center, CA 92082

What do I do if my order is incomplete, incorrect or damaged?

heavyhitter.com is committed to providing excellent customer support. If your order is incomplete, incorrect or damaged, please contact our Guest Assistance department via e-mail at info@heavyhitter.com or you can call us toll free during office hours Monday through Friday, 8:30am to 6:00pm PST, at (800)283-1717 in the USA.